Terms and Conditions

Recommended KBSA Terms and Conditions

As a member of the KBSA (The Kitchen Bathroom Bedroom Association) my company is intent on giving the very best service that is possible and my company is regularly vetted by the association to ensure that we are achieving the high standards of customer satisfaction that were assessed prior to achieving and maintaining KBSA status.

We would like to explain our terms and conditions to you before you enter a contract with us and we have made them as straightforward as we can, bearing in mind that the design, supply and installation of a kitchen, bathroom, bedroom or home office can be a complicated process and we want you to be fully aware of the commitment that both parties are making to the contract.

In the event that you have any problem that we, as the supplier, cannot resolve, our membership of the KBSA gives both parties an independent mediation or expert witness service that can be assessed (please be aware that this service is chargeable). Although the following terms and conditions have been recommended by the KBSA, they are not responsible for any contracts that you may enter into with our company.

Terms and Conditions of Sale

1. Quotations

Our quotation is based on the prices ruling at the time of the contract. Should there be a price increase to us before delivery of the goods, then we reserve the right to increase our contract our price to our customer if the delivery is more than six weeks from date of contract. We will advise our customer of the increase and they will have the right to cancel the contract.

All quotations are based on the fact that all surfaces, walls, floors, structural, electrical, gas, water and other services are, or will be made fit for the purpose designated in the contract unless otherwise specified. Should such surfaces or services be unsuitable, the customer will be advised and will bear the additional costs, over and above the quotation, in order that such items be made fit for the contract to be completed.

All quotations are inclusive of VAT unless otherwise stated.

2. Information

Our Company cannot guarantee the accuracy contained in any brochure or illustrative literature produced by any manufacturer.

3. Plans and Design

The plans and designs used to prepare the design are the property of the company until such time that the final balance for the contract has been paid. They shall not be reproduced either totally or in part without the written consent of the company.

The plans and designs are for guidance purposes only and, if computer aided design is used, then this is subject to additional colour variations.

4. Payments

Please check with us to view our current KBSA membership certificate as this will confirm our participation on the KBSA deposit protection scheme (Consumercare). This means that deposits up to a maximum of 25% of the total contract price are covered by the scheme. Full details are on their website: WWW.KBSA.CO.UK.

We will require a 25% deposit to be paid when placing an order. A 65% payment towards the final balance will be required on day of fitting (applicable to kitchens & bathrooms only) with the final balance due on practical completion and should not defer any (please note that any minor remedial work will be carried out as soon as possible after practical completion and should not defer balance of final payment).

Payment can be made by BACS transfer or cheque. If the payment is by cheque, then it will need to be cleared prior to delivery of goods if it is supply only. Our account details are Barclays Bank, Account Number 30464201, Sort Code 20-68-79.

5. Deliveries

The company will make every effort to ensure the delivery dates and installation start dates are adhered to but if unforeseen delays are experienced then we will advise the customer and agree revised dates. If any items are damaged then they will be replaced free of charge as long as the company is advised within reasonable time of delivery or commencement of installation. Some replacement items may be subject to delay if they have been specially ordered or commissioned for the contract.

Should the customer give reasonable notice that they are unable to commit to the agreed delivery and installation schedule then the goods may be stored at the company’s premises and an agreed charge could be made for the storage.

5a. If we cannot accept your order

f we are unable to accept your order, we will inform you of this [in writing] and will not charge you for the service. This might be because the items are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the products, because we are unable to meet a delivery deadline you have specified, or due to an adverse survey, inability to secure planning permission, the site being a listed building or other restrictions.

6. Guarantee

The customer is covered by the Sale of Goods Act and any further guarantees will depend upon the products supplied under the contract.

7. Customers responsibilities

It will be the responsibility of the customer to ensure that they have obtained any necessary consent or planning permission necessary for the installation or storage of the goods in the contract and the company will not be responsible for any damage or loss to the customer caused by any failure to obtain such consents.

8. Law

These terms and conditions will apply only to the United Kingdom.

Important Information

Name: Hale & Murray LTD

Business Trading Address: 3 Abingdon Road, Nuffield Ind Est, Poole Dorset BH17 0UG

Telephone: 01202 678431

Email: admin@haleandmurray.co.uk \ julie@haleandmurray.co.uk

Website: www.haleandmurray.co.uk

VAT number: 803 265063

Registered office address: 3 Abingdon Road, Nuffield Ind Est, Poole Dorset BH17 0UG

Legal form: A limited company registered in England

Public registers: Details about our Limited Company's registration can be viewed at www.companieshouse.gov.uk under reference number 4598413

Business Activities our Services: Design, Manufacturers and installers of fitted kitchens, bedrooms, home office furniture, bathrooms, sales of domestic appliances and property owners

Payments accepted by: cash, cheques, credit card, debit card, BACS

Insurance Details: Insurance Provider: Axa Expiry Date: 10th April 2017

Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

Complaints: We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details at the top of this document.

We aim to respond within 24 hours of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are cannot resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer your complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/. Also the KBSA see below.

Regulating body: KBSA The Home Specialist Association – membership number 4/819/R-FU. Through them we have elected to be part of the KBSA approved ConsumerCare Plus Scheme, which insurers an installation up to £75,000 in contract price with the insurance provider QANW (the trading name of Warranty Services Ltd). QANW will issue a policy of insurance and associated documentation to each customer, on behalf of Guarantee Protection Insurance Ltd, relating to each contract registered. Further details, and QANW insurance helpline at on 01292 268020, or via e-mail to info@qanw.co.uk.

General terms and conditions: A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works.

Construction Phase Plan (CDM 2015) - CPP: We comply with the Health and Safety Executive requirements and have a CPP Plan available for viewing and we will discuss this with you as required throughout our contract.

Work Guarantees: All works are guaranteed for 3 months from date of completion, this covers parts and labour, please see our full guarantee document for further information. Any specific manufacturer’s warranty will be provided on request. Your statutory rights are not affected by our guarantee. Our Warranties and Guarantees are not insurance backed.

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

Notice of the Right to Cancel

Under the above named regulation you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.

However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.

If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.

Complete, detach and return this form only if you wish to cancel the contract.


Customer Cancellation Notice

Name of customer: _______________________________________________

Address of customer: _____________________________________________


I/We hereby give notice that I/We wish to cancel my/our contract dated:

Customer signature:______________________________________________ Date: ____________________

This notice should be sent to : Tracy Bryant, 3 Abingdon Road Nuffield Ind Est Poole Dorset BH17 0UG


Work commencing prior to the expiry of the Cancellation Period

I/We agree that: Hale & Murray Ltd

may commence work on _____________ (date), before my cancellation period has expired.

I understand that if I decide to cancel within fourteen working days, I may be asked to pay for any work that has been done prior to my cancellation.

Signed:_______________________________ Date:­_____________

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Buy With Confidence

Hale & Murray are members of the KBSA (Kitchen Bedroom Bathroom Specialist Association) so you can rest assured that we consistently provide workmanship of the highest standards.

The services of each KBSA member are backed by a Consumercare Insurance Scheme so you can buy with confidence, have peace of mind during the installation and delight in the quality of the end result.

We are also Which Trusted Traders. This means we are endorsed by Which, the UK's largest independent consumer organisation.

Kitchen Bedroom Bathroom Specialist Association

Which Trusted Trader

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